Wireless with a Business Edge

The Tablets’ Wider Impact on Enterprise IT

Wednesday, July 28, 2010
An analysis of the importance of security in mobile unified communications in light of the adoption of tablets and acquisition of SMobile by Juniper Networks

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Apple's iPad - The Third Device for Mobile UC

Monday, June 21, 2010
A discussion of how and why the Apple iPad will be adopted as an enterprise computing device, and the additions that will be needed to make it truly useful as a mobile UC device.

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Multi-Client Study

US Market for Fixed-Mobile Convergence and 

Mobile Unified Communications

dBrn Assoicates is  pleased  to announce the availability of our multi-client study on the US Market for Fixed-Mobile Convergence and Mobile UC. This study is the first to examine in detail the full range of FMC and Mobile UC solutions including WLAN, cellular, UMA, dual-mode, and push-to-talk. Focusing on any isolated part of the mobility market is ill-advised. Any wireless technology will allow for mobility, and users will be evaluating all of these options side by side. This study compares and assesses the full spectrum of wireless and mobility solutions in the overall context of the move to unified communications. 

Report Highlights:

  • A four-quadrant Product Positioning Matrix measuring each vendor on the strength of their product line in conjunction with their ability to execute in market.
  • Each subscriber will also receive a brief description of how their position in the product matrix was determined and how they were ranked relative to other competitors in their market segment.
  • Strategic overview and comparison of the major players in the FMC/Mobile UC space including the cellular carriers, handset manufacturers, PBX vendors, UC Platforms, and adjuncts along with their strengths/weaknesses, drivers, and challenges.
  • A detailed description of each vendor’s offerings in the FMC/mUC space, how they compare to other similar offerings, and how well they address the overall mix of UC-User and UC-Business Productivity requirements.
  • A product/feature comparison that categorizes over forty FMC and Mobile UC products and identifies their support for 16-different features.
  • A description of the “ideal” FMC/Mobile UC solution based on market directions and a detailed analysis of the best-in-breed among all of the enterprise and consumer offerings currently being offered.
The report is 220-pages in length and the cost is $3,495. The Executive Summary, Product Positioning Matrix, Table of Contents, and Lists of Figures and Tables are attached.

Table of Contents

Executive Summary

Section 1- FMC/Mobile UC Product Positioning Matrix

• Fixed Mobile Convergence Definition
• Mobile Unified Communications Definition

1.1. Matrix Format
   1.1.1. Horizontal Axis- Product Line
   1.1.2. Vertical Axis-MarketExecution

1.2. Assigning Positions

Conclusion

 

Section 2- Business Drivers for FMC and Mobile UC

2.1. Macro Market View- The Role of Mobility in UC           

2.2. What Does the Mobile Worker Need?

2.3. Business Drivers for FMC
2.3.1. Enterprise Users
2.3.2. IP PBX Vendors/PBX-Adjuncts
2.3.3. WLAN Infrastructure Vendors
2.3.4. UC Platform Vendors
2.3.5. Cellular Carriers
2.3.6. Handset Manufacturers/Mobile Operating System Assessments
   • Research In Motion (RIM)
   • Symbian (Nokia)
   • Windows Mobile
   • Apple
   • Android (Google)
   • webOS (Palm)
   • LINUX Mobile (LiMo)

2.3. Price Range of Mobile UC Solutions

Conclusion

 

Section 3- Characteristics of the “Ideal” FMC/Mobile UC Solution

3.1. Key Factors in Mobility
   • Desk Bound Users
   • Local Mobile (Corridor Warrior/Corridor Cruiser)
   • Split Local/Wide Area Mobile
   • Wide Area Mobile/Remote Offices
   • Wide Area Mobile/Universal

3.2. Characteristics of the Ideal Mobile UC Solution

Conclusion

 

Section 4- Generic FMC Solutions: Categories  and Capabilities

4.1. Enterprise-Controlled FMC (eFMC) Options

4.1.1. Voice Over Wireless LAN/DECT
• Basic Requirements for a Voice-Capable Wireless LAN

4.1.3. Extension to Cellular/Simultaneous Ring (Optional Manual Handoff)
   • Simultaneous Ring versus Call Forwarding
   • Corporate Cellular Purchasing Plans

4.1.4. Call Forward to Mobile
4.1.4. Dual Mode Wi-Fi Cellular Handsets
4.1.6. Wi-Fi/Cellular with Automatic Handoff (Mobile-Mobile Convergence)

4.2. Cellular-Only Mobile Unified Communications
4.2.1. Single-Path and Dual-Path Configurations
4.2.2. Handset Requirements and Security Issues
4.2.3. Mobile UC Features

4.3. Other Issues that Impact the Effectiveness of eFMC Solutions

4.3.1. Cellular Cost Considerations and Options
   • Cellular Gateways
   • Mobile-to-Office Cellular Pricing Plans
      -AT&T Office Reach/Mobile Extension
      - Verizon Wireless Office
      - Sprint Mobile-to-Office

  • Calling Party Pays Pricing Model
   • Local/Distributed Cellular Switching

4.3.2. In-Building Coverage Factors
   • Distributed Antenna Systems (DAS)
   • Other DAS Applications

4.3.3. Location Capability/Intuitive Presence
   • Tracking Requirements:Locales and Accuracy Requirements
   • Wide Area Tracking: GPS-versus Cell Tower-Based
   • In-Building/On-Campus Tracking Options

4.4. Hosted FMC (hFMC) Services
   • Placing Wired/Mobile Calls           
   • Google Voice Features

4.5. Carrier-Controlled FMC (cFMC)
   • Carrier Strategies in FMC
   • Factors Impacting Cellular Carriers in FMC

4.5.1. Unlicensed Mobile Access (UMA)
   • T-Mobile’s Unlimited HotSpot Calling (formerly HotSpot@Home®)
   • T-Mobile’s @Home Service
   • Verizon Hub

4.5.2.  Femtocells
4.5.3. IP Multimedia Subsystem

 

Section 5-FMC/Mobile UC Product Descriptions

5.1. PBX Vendors: Macro Market Trends

5.1.1. Avaya
   • 36xx WLAN Handsets
   • Dual-Mode WLAN/Cellular(one-X Mobile Dual Mode)
   • DiVitas Networks Dual Mode Solution
   • one-X Mobile Telephony(Single-Path Mobile UC)
   • one-X Mobile UC(Dual-Path Mobile UC)

5.1.2. Cisco Systems
   • WLAN Infrastructure:CCX-Program, Cisco Motion Architecture
   • WLAN Voice Handsets(7921G/7925G)
   • Dual-Mode Wi-Fi/Cellular
      - Nokia’s IntelliSync Call Connect for Cisco
      - Agito
      - Varaha
   • Unified Mobile Communicator (Dual Path Mobile UC)

5.1.3. NEC Unified Solutions
   • WLAN Infrastructure
   • WLAN Voice Handsets: MH-100 and MH-200
   • DECT Terminals
   • MC-530 Client/Univerge Mobile Client (Dual Path Mobile UC)

5.1.4. Nortel
   • WLAN Infrastructure/WLAN  Handsets
   • Mobile Communication3100- Cellular-Only
   • MC 3100 Dual Mode(Wi-Fi/Cellular)
   • Mobile Extension
   • DECT Wireless Phones

5.1.5. Siemens Enterprise Networks
   • Wireless LAN- Chantry Networks
   • WLAN Voice Handsets(optiPoint WL2)
   •  HiPath Mobile Connect (Dual-Mode Wi-Fi/Cellular)
   • OpenScape Enterprise Mobile Client (Dual Path Mobile UC)

5.1.6. Mitel
   • Mitel Unified Mobile Client (Dual Path Mobile UC)
   • Dynamic Extension
   • Wi-Fi: Wireless LAN Stand
   • WLAN Handsets/900 MHzWireless Voice

5.1.7. ShoreTel
   • WLAN Infrastructure (Extricom)/WLAN Handsets
   • Mobile Call Manager (Dual Path Mobile UC)

5.2. Wireless Infrastructure Providers:
        Aerohive, Aruba, Meru,Motorola, Trapeze, Xirrus

5.2.1. Motorola
   • WLAN Infrastructure: WLAN Switching/Network Design/Intrusion Prevention
   • Mobile Computers (MCS Product Line)
   • TEAM WLAN Handsets(EWP-1000/2000)
   • FMC Mobility Controller and Dual mode Wi-Fi/Cellular Phones

5.2.2. Aruba Networks
   • Aruba UMA Capability
   • Aruba UMA with BlackBerry MVS
   • Aruba Dual-Mode FMC:Mobile Voice Continuity (MVC)

5.2.3. Meru Networks

5.3. UC Platform Vendors

5.3.1. Microsoft
   • Innovative Communications Alliance (ICE)
   • Office Communicator Mobile (Dual Path Mobile UC)
   • Microsoft OCS Release 2

5.3.2. IBM
   • Lotus Sametime Mobile
   • Sametime Unified Telephony (SUT
   • Sprint Integration

5.4. Third-Party PBX Adjuncts           

Dual Mode Wi-Fi/Cellular

5.4.1. Agito Networks
   • Product Architecture
   • Server Interface
   • Single-Path Client Interface
   • Microsoft OCS Dual-Path
   • Roaming Intelligence/Location-Aware Roaming
   • Tenant Roaming

5.4.2. DiVitas Networks
   • Product Architecture
   • Dual-Path Client Interface
   • Environment Aware Roaming
   • User Features
   • Avaya Partnership
   • User Interface Assessment

5.4.3. Varaha
   • Cisco Relationship (Cisco Technical Developer Program)
   • uMobility Configuration/Product Feature
| • Device Support

Cellular Only FMC Solutions

5.5.1. CounterPath/FirstHand
   • Enterprise Mobility Gateway

5.5.2. Research In Motion
   • BlackBerry Mobile UC Clients
   • BlackBerry Mobile Voice System (MVS)/Ascendent Systems

5.5.3. OnRelay           
   • Managed MBX
   • Unified MBX

5.5.4. Other Potential Players           
   • Cicero Networks
   • Tango Networks
   • Speech Design

5.6. Carrier FMC (cFMC) Solutions
   5.6.1. T-Mobile’s Enterprise UMA
   5.6.2. Sprint Nextel:Wireless Integration

Conclusion

 

Section6-FMC/Mobile UC Product Categories and Feature Matrix

 

List of Figures

Figure 1-1: US FMC/Mobile UC Market PositioningMatrix

Figure 2-1: Extension-to-Cellular
Figure 2-2: Number Protection on Mobile Originated Calls

Figure 3-1: Dual Mode FMC Roaming

Figure 4-1: FMC Control Point
Figure 4-2: Dual Mode Wi-Fi/Cellular Configuration
Figure 4-3: Single-Path Mobile UC Configuration
Figure 4-4: Dual-Path Mobile UC Configuration
Figure 4-5: Cellular Gateway Configuration
Figure 4-6: Distributed Cellular Switching
Figure 4-7: Femtocells versus UMA
Figure 4-8: Verizon Hub
Figure 4-9: IMS Network Elements

Figure 5-1: North American PBX Market Leaders
Figure 5-2: Avaya one-X Dual Mode
Figure 5-3: Avaya one-X Telephony Solution (Single Path)
Figure 5-4: Avaya one-X Mobile UC Solution
Figure 5-5: Cisco Motion Architecture
Figure 5-6 Cisco 7921G Voice over WLAN Handset
Figure 5-7: Cisco Unified Mobile Communicator
Figure 5-8 Polycom/SpectraLink Voice over WLAN Handsets
Figure 5-9: NEC MC-530 Configuration
Figure 5-10: Nortel Mobile Communication 3100- Cellular-Only
Figure 5-11: Nortel’s Mobile Extension (Tango Networks)
Figure 5-12- Siemens optiPoint WL2 Voice over WLAN Handset
Figure 5-13- ShoreTel Mobile Call Manager Home Screen
Figure 5-14: Motorola Mobile Computers
Figure 5-15: Motorola EWP 1000 Voice over WLAN Handset
Figure 5-16: Aruba Networks UMA Capability
Figure 5-17: Aruba UMA with Blackberry MVS
Figure 5-18: Microsoft OCS Enterprise Reference Configuration
Figure 5-19: Microsoft Office Communicator Mobile Screen Shots
Figure 5-20: IBM Sametime Unified Telephony Reference Architecture
Figure 5-21: Agito  RoamAnywhere Mobility Router
Figure 5-22: Microsoft OCS Client on Nokia N96
Figure 5-23: Agito Presence States
Figure 5-24: Agito’s Tenant Roaming
Figure 5-25: DiVitas Dual Mode FMC Configuration
Figure 5-26: DiVitas User Interface
Figure 5-27: Varaha iPhone Client
Figure 5-28: BlackBerry Mobile UC Client
Figure 5-29: BlackBerry Client for IBM Sametime
Figure 5-30: BlackBerry MVS Configuration
Figure 5-31: OnRelay MBX Configuration
Figure 5-32: Tango Abrazo Configuration
Figure 5-33: Speech Design Teleserver MobilePro Configuration
Figure 5-34: T-Mobile Enterprise UMA with BlackBerry MVS
Figure 5-35: Sprint Wireless Integration- Wired to Mobile Call
Figure 5-36: Sprint Wireless Integration- Mobile to Mobile

 

List of Tables

Table 2-1: UC Provider Client Mindshare
Table 2-2: US Cellular Carriers Subscribers- 2009
Table 2-3: Worldwide: Smartphone Sales to End Users by Operating System
Table 2-4: Worldwide: Smartphone Sales to End Users by Vendor

Table 4-1: Approximate Maximum Calls Per WLAN
Table 4-2: IEEE 802.11 Radio Link Interfaces
Table 4-3: Reported WLAN Coverage
Table 4-4: DECT Frequency Bands
Table 4-5: Comparison of Location Technologies
Table 4-6: UMA Offerings Worldwide

Table 5-1: Siemens Mobile Connect Models
Table 5-2: Summary of Speech Design TeleServer Pro Models

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